Cancel or edit my order?Updated 16 days ago
Once your order has been confirmed, we’re unable to make changes. This includes:
- Switching products
- Changing quantities
- Updating payment methods
15-minute window:
You can request a cancellation or update your delivery address within 15 minutes of placing your order. To do this:
- Use our live chat, or
- Select ‘Report an Issue’ in the Help Centre
Please note: you’ll need to confirm your cancellation request within this time.
After 15 minutes:
Orders move quickly into processing, so changes or cancellations are no longer possible.
During busy periods:
Especially over peak times like Christmas, orders are processed very quickly — we recommend double-checking all details before placing your order.
After delivery:
If your order has already been delivered, eligible items can be returned under our 14-day change-of-mind policy.
(Return shipping costs are the customer’s responsibility.)