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Toyworld AU

Our courier service (Australia Post) has Authority to Leave by default, meaning your parcel may be delivered to a safe, out of sight location at your address without needing a signature.If the parcel can&#x2019;t be safely left, it will be redirected to your local post office. Please keep an eye on your tracking updates. If the parcel isn&#x2019;t collected within&#xA0;14 days, it will be returned to us and a reshipping cost will apply to send the item(s) again.

Our courier service (Australia Post) has Authority to Leave by default, meaning your parcel may be delivered to a safe, out of sight location at your address without needing a signature. If the parcel can’t be safely left, it will be redirected to yo

What if I am not home to accept my delivery?

DELIVERY & SHIPPING

How do I place an order online?

Do you offer express shipping?

What happens if an item becomes out of stock after I order?

Cancel or edit my order?

ORDERING ONLINE

How long will my online order take to arrive?

How much does delivery cost?

Do you deliver to PO Boxes or Parcel Lockers?

Can I change my shipping address after placing an order?

What if my parcel is retuned to sender?

Do you ship worldwide?

How long will delivery take?

How we deliver?

Do you ship everything together?

What products are available for Click & Collect?

When will my Click & Collect Order be ready?

How long do I have to collect my order?

What do I need to bring for collection?

Click & Collect Return Policy

CLICK & COLLECT

How do I initiate a return?

What is your returns policy?

Do I have to pay for the return?

How long does it take to process my return?

Can I return a product purchased online to my nearest Toyworld Store?

Change of Mind Returns – Purchased In Store

Change of Mind Returns in a Different Store Than Original Purchase

Wrong or Missing Item in Your Online Order?

My toy is faulty or damaged, what should I do?

RETURNS & REFUNDS

Can you check if my local Toyworld has a product in stock?

Do Toyworld stores have the same products as online?

Why do similar toys have different prices?

Do toys come with batteries included?

Can I order spare parts or replacements?

Do you price match?

PRODUCTS, STOCK & AVAILABILITY

What payment methods do you accept online?

Can I use Afterpay or Zip in-store?

Do you sell gift cards?

Can I use Third-party Gift Cards (e.g. Ultimate Gift Card or TCN Gift Card)?

Where can I use a Toyworld Gift Card?

How long do gift cards last?

How do I check my Gift Card or Gift Voucher balance?

My Gift Card is damaged or lost?

Can I split payment between a gift card and another method?

Can I purchase a Gift Card if I live overseas?

PAYMENTS & GIFT CARDS

Do you have a loyalty program?

How do I log in or register an account with Toyworld online?

Do I need to create an account to make purchases online?

How do I update or change my account information?

How do I view my order history?

Is my Toyworld Club Membership linked with the online store?

Are Toyworld stores independently owned?

ACCOUNT & SUPPORT

Are toys covered by warranty?

Where can I find age and safety info?

SAFETY & WARRANTY

What if I am not home to accept my delivery?Updated a month ago