DELIVERY & SHIPPING
How long will my online order take to arrive?
We aim to dispatch all Toyworld.com.au orders within 3 business days. Delivery timeframes:. Important to note:
How much does delivery cost?
Standard delivery starts at $14.99 for up to four items. Larger or bulky toys may attract a surcharge, and delivery to remote areas can cost more. We’ll always show your exact shipping cost at checkout before you pay, so there are no surprises.Please
Do you deliver to PO Boxes or Parcel Lockers?
We deliver Australia-wide to residential and business addresses only. If a PO Box or Parcel Locker is provided:
Can I change my shipping address after placing an order?
You can update your shipping address within 15 minutes of placing your order. How to request a change:. After 15 minutes:. Once shipped:
What if my parcel is retuned to sender?
If your parcel is returned to the sending store, our support team will be in touch to help you with the next steps. You’ll have three options available:. Once the parcel has been received back at the store, we’ll work with you to arrange the option t
Do you ship worldwide?
No — unfortunately Toyworld does not ship internationally. At this stage, we only deliver within Australia. All orders are dispatched from your local independently owned Toyworld store and shipped via Australia Post. Standard delivery timeframe: 3–10
How long will delivery take?
We aim to process and dispatch your order within 3 business days of placing your order, excluding peak periods. You will receive your courier tracking information once your order has been shipped. Once your order is on the way, delivery typically tak
How we deliver?
Our standard delivery method is Authority to Leave (ATL), meaning:. Important to note:. If an invalid address is provided:
Do you ship everything together?
If you've ordered multiple items (yay, thanks so much!), we always try to send everything together. But sometimes, different items may come from different Toyworld stores depending on stock. That means your order might arrive in separate packages and
What if I am not home to accept my delivery?
Our courier service (Australia Post) has Authority to Leave by default, meaning your parcel may be delivered to a safe, out of sight location at your address without needing a signature. If the parcel can’t be safely left, it will be redirected to yo