RETURNS & REFUNDS
How do I initiate a return?
To start a return, please contact us via chat or head to the Help Centre button at the bottom of this page. From there, log in and select “Report an Issue.” This will allow you to choose your order number and confirm the item(s) you wish to return, a
What is your returns policy?
We offer a 14-day return policy for online orders, yay! To be eligible, items must be unused, in their original condition, and have all their packaging intact. Since each Toyworld store is independently owned and operated, returns need to be handled
Do I have to pay for the return?
For Click & Collect orders, returns are free. Simply bring the item back to the same Toyworld store you collected it from. For online home delivery orders, return postage may be at your own expense. Please note, if your order was fulfilled from multi
How long does it take to process my return?
Once we receive your returned item, it can take between 3 to 5 business days to process your refund. The refund will be issued to your original payment method, and you’ll receive a confirmation email once it’s been completed. Please note we do not of
Can I return a product purchased online to my nearest Toyworld Store?
Sorry, online purchases cannot be returned to Toyworld stores. As each store is independently owned and operated, all online order returns must be processed through our Customer Service team. Please contact us via chat or the Help Centre at the botto
Change of Mind Returns – Purchased In Store
At Toyworld, we understand that sometimes you might change your mind about a purchase. However, please be aware that all Toyworld stores are independently owned and operated, meaning that change of mind returns are subject to the specific policies of
Change of Mind Returns in a Different Store Than Original Purchase
As each Toyworld store is independently owned and operated, returns and exchanges for items purchased anywhere other than the original store of purchase should be directed back to the original store of purchase. This includes both purchases made from
Wrong or Missing Item in Your Online Order?
We’re incredibly sorry to hear there’s been an issue with your order — our goal is always for you to receive exactly what you purchased. Please reach out to our Online Customer Service Team via chat, or head to the Help Centre at the bottom of this p
My toy is faulty or damaged, what should I do?
My toy is faulty or damaged — what should I do?. Oh no! We’re sorry to hear that 😔. Please contact us with your order number and clear photos (or a video) of the issue. Our team will review your claim and arrange a suitable resolution in line with A